yneck, it's a steal!
Last updated 5 August 2026
14 days from delivery. Unworn, in the condition it reached you. You pay return shipping. Refund goes out once we've received the item and accepted it.
You have 14 days from the day the order is delivered to start a return. The clock runs from delivery, not from the day you ordered. Ask after day 14 and we can't take it.
The item has to come back the way it went out. Unworn, tags still attached, in its original box with whatever came inside it.
Try shoes on indoors, on carpet. Once a sole has been outside it shows, and a scuffed outsole makes the pair unsellable, so we can't accept it. Same goes for anything washed, altered, or missing its box or tags.
Put the shoe box inside a shipping box. A shoe box used as the outer carton arrives crushed, and a crushed box is a condition problem.
You pay it, and we'd suggest tracking. Until the parcel reaches us it's your risk, and we can't refund something that never arrives.
The exception is if we shipped the wrong item or it isn't what the listing described. That's our mistake. Email us and we'll send a prepaid label rather than have you buy one, since we can't reimburse a label we didn't issue.
We inspect the item when it lands. Once it's accepted, the refund goes back to the original payment method, and your bank may take a few days after that to show it.
If the item comes back worn, damaged, or short of its box or tags, we can't accept it. We'll tell you what we found and send it back to you at your cost.
Original shipping is refunded only when the return was our fault.
Email david@betterwebpresence.com with your order number and the reason, inside the 14 days. Add photos if the item arrived damaged. We'll reply with the return address or a label.
Don't ship anything back before you hear from us. Returns that turn up unannounced can't be matched to an order.